Privacy Policy

1. Information We Collect

We collect information necessary to provide and improve our Services. This includes: • Your account profile information (e.g., name, email address) • Usage data and log information (e.g., system settings, interaction history) • Customer communications processed through the platform • Information from third-party integrations as authorized by you

2. How We Use Information

We use the information we collect to: • Provide, maintain, and improve our Services • Develop and train our AI models (anonymized where possible) • Personalize your experience • Enhance service security and prevent unauthorized access

3. Information Sharing

We do not sell your personal data. We share your information with third-party service providers as necessary to provide our Services, and in response to legal processes or to protect the rights of Charmedly and its users.

4. Data Security

We use industry-standard physical, technical, and administrative security measures to protect your data. However, please be aware that no transmission over the internet or method of electronic storage is 100% secure.

5. Your Privacy Choices

You have the right to access, update, or delete your account information at any time. You can also manage your data collection preferences through your account settings or by contacting us directly.

6. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law.

7. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.