Terms of Service

1. Introduction

Welcome to Charmedly. These Terms of Service ("Terms") govern your access to and use of our AI-powered customer support copilot platform, website, and services (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms.

2. Our Services

Charmedly provides AI tools designed to assist human customer support agents in responding more effectively and efficiently. You understand that our platform is an assistive tool and all final communications are led by human agents.

3. User Responsibilities

You are responsible for your account's security and for all activities that occur under your account. You agree to use the Services in compliance with all applicable laws and regulations. You must ensure that the content processed through Charmedly does not violate any third-party rights or privacy laws.

4. Intellectual Property

Our Services, including all content, software, and proprietary technology, are owned by or licensed to Charmedly. You are granted a limited, non-exclusive, non-transferable license to use the Services for your internal business purposes.

5. Data and Privacy

Your use of the Services is also governed by our Privacy Policy. By using Charmedly, you consent to our collection and use of data as described therein. We take data security and privacy seriously, especially as it relates to AI-processed customer communications.

6. Termination

We reserve the right to suspend or terminate your access to the Services at our discretion, without notice, for conduct that we believe violates these Terms or is harmful to other users of the Services, us, or third parties.

7. Limitation of Liability

To the maximum extent permitted by law, Charmedly and its affiliates will not be liable for any indirect, incidental, special, or consequential damages resulting from your use of the Services.

8. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Charmedly is incorporated, without regard to its conflict of law provisions.